Service Technician
Full-Time & Part-Time

Description:
Here at JRA Cycles we pride ourselves in having some of the most skilled bicycle service technicians in Greater Boston. In this role you'll be asked to provide mindful & timely bicycle builds, interact with customers and take detailed notes within our ticketing system, and completing all repairs efficiently & correctly. Our service techs also assist with customer service & sales when needed.

Requirements:

• Good mechanical & problem solving skills.
• Previous industry experience is a plus.
• Previous experience in servicing suspension is a MASSIVE plus.
• Ability to self-motivate and ability to focus in a busy, sometimes loud environment.
• Applicants should be willing to take direction from leadership as well as more experienced peers. 
• Applicants should be willing to receive feedback to foster growth.
• Applicants should be willing to maintain a presentable appearance while in the workplace. JRA Cycles branded apparel is supplied to all employees and will be expected to be worn during work hours.
• Applicants should be available to work Saturdays.

Customer Experience Specialist
Full-Time & Part-Time

Description:
While JRA Cycles is at it’s core a brick and mortar bicycle shop, we also pride ourselves in our ability to provide our community with a wide variety of technical apparel, accessories, and nutrition. We’re looking to hire full-time and part-time retail associates to join our sales floor team to help deliver exemplary service to our active community.

Requirements:

• We’re looking for applicants who are beaming with positivity, have high energy, and who are comfortable talking with new people day in-and-out.
• Applicants should be teachable and eager to dig in & learn more about the product lines we sell within our store.
• Applicants should be willing to take direction from leadership as well as more experienced peers. 
• Applicants should be willing to receive feedback to foster growth.
• Applicants should be willing to maintain a presentable appearance while in the workplace. JRA Cycles branded apparel is supplied to all employees and will be expected to be worn during work hours.
• Applicants should be available to work Saturdays.

Note: We're interested in hiring both experienced and inexperienced individuals for our sales floor. As long as you've got a passion for delivering a solid customer experience, we would love to hear from you!