Policies and Shipping

RETURNS:

  • Bicycle Purchases: All bicycle purchases are final.
  • All other Purchases: Must be returned in new and unused condition with all packaging within 30 days, and a receipt of purchase must be provided for an in-store-credit only. No cash refunds are provided, only in-store-credit or exchanges. All special orders and sale items are final sale.

SPECIAL ORDER POLICY:

Full payment is required for all special orders under $100. A 50% down payment is required for all special orders over $100.

LAYAWAYS:

Layaways are for 90 days or less, require a 20% deposit, and are non refundable and non transferable.

REPAIRS:

All repairs not picked up within 30 days of their due date are subject to a $2.50 a day storage fee. All repairs left after 60 days are subject to be sold or donated to a local charity.

EXPEDITED SERVICE:

Our service is scheduled on a First Come – First Served basis. That said, sometimes you may have extenuating circumstances that require an immediate push to the front of the line. A $100 charge is required. Subject to parts availability. 

SERVICE DEPOSITS:

We reserve the right to request a deposit or request service to be paid in full at the time of drop-off. 

WARRANTY:

Every Manufacturer provides its own warranty for their products. JRA cycles will provide warranty support for any product purchased from JRA Cycles. This includes processing forms and taking pictures but does NOT include Shipping or any additional labor required.

IN-STORE PICKUP ORDERS

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

ONLINE SALES & SHIPPING

We strive for similar accuracy and timeliness with our online sales. We ship all in-stock orders within 48 hours, and all warehoused items within 5-7 business days. We ship via USPS Priority Mail.