Return Policies:

  • Bicycle Purchases: All bicycle purchases are final.
  • All other Purchases: Must be returned in new and unused condition with all packaging within 30 days, and a receipt of purchase must be provided for an in-store-credit only. No cash refunds are provided, only in-store-credit or exchanges. All special orders and sale items are final sale.

Special Order Policy:

Full payment is required for all special orders under $100. A 50% down payment is required for all special orders over $100.

Layaways:

Layaways are for 90 days or less, require a 20% deposit, and are non refundable and non transferable.

Repairs:

All repairs not picked up within 30 days of their due date are subject to a $2.50 a day storage fee. All repairs left after 60 days are subject to be sold or donated to a local charity.

Expedited Service:

Our service is scheduled on a First Come – First Served basis. That said, sometimes you may have extenuating circumstances that require an immediate push to the front of the line. A $30 charge is all that is required. Price is subject to change.

Service Deposits:

We reserve the right to request a deposit or request service to be paid in full at the time of drop-off.

Warranty:

Every Manufacturer provides its own warranty for their products. JRA cycles will provide warranty support at no charge for any product purchased from JRA Cycles. This includes processing forms and taking pictures but does NOT include Shipping or any additional labor required.